Where chauffeurs meet passengers
at London Heathrow.
Heathrow does not permit waiting on terminal forecourts. Passenger collection happens in the Short Stay (now "Terminal Parking") car parks attached to each terminal. T2 pickups are at Level 1, T3 at Level 1, T4 at Level 2, T5 at Level 4. Drivers meet passengers on foot at these designated pickup rows after parking. Forecourt waiting attracts an immediate fine.
Practical tips for LHR.
Mind the ULEZ
Heathrow sits inside London's ULEZ zone. Confirm your vehicle is compliant before driving in.
Terminal Parking signage
Signed from the M25 J14 approach. Miss the Short Stay turn-off and you re-enter via the perimeter road, costing 10 minutes.
Buffer for customs
Allow 45 minutes after scheduled landing for the passenger to clear customs and reach the Short Stay collection row.
Common pickup types.
Business arrivals, T5
BA transatlantic routes. Premium clients expect the meet-and-greet sign waiting in the right spot.
International long-haul, T2
Star Alliance carriers. Type the name into PickUp Sign before you leave the car and walk straight to the collection row.
Premium chauffeur, T3
Virgin and oneworld carriers, often early-morning arrivals where a bright sign reads cleaner than paper.
Frequently asked.
Where do chauffeurs meet passengers at London Heathrow?
Heathrow does not permit waiting on terminal forecourts. Passenger collection happens in the Short Stay (now "Terminal Parking") car parks attached to each terminal. T2 pickups are at Level 1, T3 at Level 1, T4 at Level 2, T5 at Level 4. Drivers meet passengers on foot at these designated pickup rows after parking. Forecourt waiting attracts an immediate fine.
Is PickUp Sign free to use?
Yes. The app is free forever on iPhone, iPad, and Android. No ads, no trials. Optional Colour Themes upgrade is US$0.99/year for premium background colours.
Does it work without internet at the airport?
Yes. The app runs entirely offline. No mobile data, no Wi-Fi required.
Will the screen stay awake while I hold it up?
Yes. PickUp Sign keeps the screen on at maximum brightness automatically while a name is displayed.